1. Platform role
LIYAD does not process refunds or hold buyer funds. Refund decisions are made by the Seller. Payment reversals are processed by the Seller's payment gateway.
2. Returns
Contact the Seller directly to arrange a return. Timeframes and conditions are set by the Seller and shown on their store.
3. Damaged or defective products
If a product is damaged, defective or not as described, contact the Seller within a reasonable time. The Seller must comply with the Consumer Protection Act.
4. Digital & custom products
Digital downloads and custom-made products may not be returnable. Refer to the Seller's policy.
5. Payment disputes & chargebacks
If a matter cannot be resolved with the Seller, you may escalate through your payment provider (chargeback), your bank, or the National Consumer Commission.
LIYAD is a software platform that enables independent sellers to create and manage online stores. LIYAD is not the seller of products listed on the platform. Unless LIYAD is explicitly identified as the merchant for a specific transaction, it does not manufacture, own, warehouse, inspect, guarantee, endorse or deliver products sold by independent sellers. Each seller is solely responsible for product quality, pricing, legal compliance, fulfilment, customer support, refunds, warranties and tax obligations.
Version history
- v1.02026/07/25Initial publication.
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