Privacy

Cookie Policy

What cookies and similar technologies LIYAD uses, why we use them, and how you can manage them.

Last updated 26 July 2026 9 min read Version 1.2
Applies toVisitorsBuyersSellers
This Cookie Policy explains how Liyad Solutions (Pty) Ltd ("LIYAD", "we", "our", or "us") uses cookies and similar technologies when you visit or use the LIYAD Platform. This Cookie Policy should be read together with our Privacy Policy, Terms of Service, Buyer Terms & Conditions and Seller Agreement. By continuing to use LIYAD, you acknowledge that cookies may be used in accordance with this Cookie Policy. Where required by law, LIYAD will request your consent before placing non-essential cookies on your device.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies help websites:

  • Remember your preferences.
  • Keep you signed in.
  • Improve security.
  • Measure website performance.
  • Provide personalized experiences.
  • Improve navigation.
  • Maintain shopping carts.
  • Deliver essential website functionality.

Cookies do not typically contain information that directly identifies you. However, information stored in cookies may be associated with your account or device where necessary to provide Platform services.

2. Why We Use Cookies

LIYAD uses cookies to provide a secure, reliable and user-friendly experience.

Cookies help us:

  • Authenticate users.
  • Maintain login sessions.
  • Protect accounts.
  • Remember preferences.
  • Improve website performance.
  • Understand how users interact with the Platform.
  • Detect fraud.
  • Prevent abuse.
  • Improve Store performance.
  • Provide consistent functionality across devices.

Without certain cookies, parts of the Platform may not function correctly.

3. Types of Cookies We Use

LIYAD uses different categories of cookies depending on their purpose. These categories are described below.

4. Essential Cookies

Essential cookies are necessary for the operation of the Platform. These cookies cannot be disabled because they provide core functionality.

Examples include:

  • User authentication
  • Session management
  • Security tokens
  • Shopping cart functionality
  • Checkout process
  • Password reset sessions
  • Fraud prevention
  • Load balancing
  • Account verification

Without these cookies, important features of the Platform would not operate correctly.

5. Functional Cookies

Functional cookies remember choices you make while using LIYAD. These cookies improve convenience by remembering:

  • Preferred language
  • Theme settings
  • Dashboard layout
  • Notification preferences
  • Recently viewed products
  • Preferred Store settings
  • Accessibility preferences

These cookies improve your experience but are generally not essential for basic Platform functionality.

6. Performance Cookies

Performance cookies help us understand how the Platform performs. Examples include measuring:

  • Page loading times
  • Website responsiveness
  • System availability
  • Error rates
  • Broken links
  • Navigation performance

These cookies allow our engineering team to identify opportunities to improve Platform reliability. Performance information is generally collected in an aggregated form.

7. Analytics Cookies

Analytics cookies help us understand how visitors use LIYAD. Examples include:

  • Most visited pages
  • Session duration
  • Navigation paths
  • Device types
  • Browser types
  • Geographic regions
  • Popular features
  • Traffic sources

Analytics information allows us to continuously improve the Platform and user experience. Where possible, analytics data is aggregated or anonymized before analysis.

8. Security Cookies

Security cookies protect the Platform against unauthorized access and malicious activity. These cookies assist with:

  • Login verification
  • Multi-factor authentication
  • Suspicious activity detection
  • Fraud prevention
  • Session integrity
  • Account protection
  • Bot detection
  • Abuse prevention

Removing these cookies may reduce the security of your account.

9. Shopping and Checkout Cookies

LIYAD uses cookies to support the shopping experience across Seller Stores. Examples include remembering:

  • Shopping cart contents
  • Selected delivery options
  • Checkout progress
  • Currency preferences (where applicable)
  • Shipping preferences
  • Discount codes
  • Recently viewed products

These cookies improve the purchasing experience and reduce the need to repeatedly enter information.

10. Third-Party Cookies

LIYAD integrates with trusted third-party service providers to deliver certain Platform features.

These providers may place cookies or similar technologies on your device when you interact with their services through the Platform.

Examples include:

  • Payment providers
  • Analytics providers
  • Customer support platforms
  • Cloud hosting services
  • Authentication providers
  • AI-powered services
  • Content delivery networks (CDNs)
  • Fraud prevention services

Each third-party provider is responsible for its own privacy and cookie practices.

We encourage you to review the privacy policies of any third-party services you interact with through LIYAD.

11. Payment Provider Cookies

To process payments securely, Sellers may use approved third-party payment gateways.

These providers may use cookies to:

  • Authenticate transactions
  • Prevent fraud
  • Detect suspicious activity
  • Complete payment processing
  • Maintain secure payment sessions
  • Verify payment status

LIYAD does not control the cookies used by payment providers.

Payment providers operate under their own privacy and security policies.

12. Analytics Providers

LIYAD may use analytics services to better understand how the Platform is used.

Analytics providers may collect information such as:

  • Pages visited
  • Session duration
  • Device type
  • Browser type
  • Operating system
  • Approximate geographic location
  • Navigation flow
  • Performance metrics

This information helps us:

  • Improve usability
  • Optimize performance
  • Identify technical issues
  • Prioritize new features
  • Enhance the user experience

Where reasonably practicable, analytics information is aggregated or anonymized.

13. Authentication Cookies

Authentication cookies help maintain secure access to your account.

They may be used for:

  • Secure login sessions
  • Remembering authenticated devices (where enabled)
  • Multi-factor authentication
  • Password recovery
  • Session validation
  • Identity verification

These cookies are essential for protecting user accounts against unauthorized access.

14. AI and Intelligent Services

LIYAD may introduce AI-powered functionality to improve the Platform.

Examples include:

  • Product recommendations
  • Smart search
  • Content generation
  • Seller insights
  • Customer support assistance
  • Automated categorization
  • Personalized suggestions

Where AI services rely on cookies or similar technologies, they are used only to provide or improve the requested functionality.

LIYAD does not use AI-related cookies to make legally significant decisions about users without appropriate safeguards.

15. Embedded Content

Certain pages may include embedded content from trusted third-party services.

Examples include:

  • Videos
  • Maps
  • Payment widgets
  • Social media posts
  • External forms
  • Customer support chat

Embedded services may place cookies independently of LIYAD.

Your interaction with embedded content is governed by the privacy and cookie policies of the relevant third-party provider.

18. Browser Controls

Most modern web browsers allow you to manage cookies directly.

You may be able to:

  • View stored cookies
  • Delete cookies
  • Block cookies
  • Block third-party cookies
  • Automatically delete cookies when closing the browser
  • Configure cookie permissions for individual websites

Instructions vary depending on your browser and device.

Please note that disabling essential cookies may affect your ability to:

  • Sign in
  • Complete purchases
  • Access secure areas
  • Save preferences
  • Use certain Platform features

20. Do Not Track Signals

Some browsers provide a "Do Not Track" (DNT) setting.

At this time, there is no universally accepted standard governing how websites should respond to DNT signals.

Accordingly, LIYAD may not respond differently to DNT requests.

If industry standards or legal requirements evolve, LIYAD may update its practices accordingly.

23. Your Privacy Choices

LIYAD is committed to giving users meaningful control over their privacy.

You can manage your privacy by:

  • Updating cookie preferences.
  • Adjusting browser settings.
  • Managing marketing communication preferences.
  • Reviewing your account privacy settings.
  • Contacting LIYAD with privacy-related requests.

Please note that disabling certain cookies may reduce the functionality of the Platform.

24. Questions About Cookies

If you have questions regarding how cookies are used on LIYAD, please contact us.

Our team will gladly assist you in understanding:

  • What cookies are used.
  • Why cookies are used.
  • How to manage your preferences.
  • How cookies affect your experience.
  • How to exercise your privacy rights.

Commitment to Transparency

LIYAD believes that transparency is essential to building trust.

We use cookies responsibly to improve security, enhance functionality, and provide a better experience for Buyers and Sellers while respecting your privacy choices.

As the Platform evolves, we will continue reviewing our use of cookies to ensure they remain appropriate, proportionate, and compliant with applicable laws and industry best practices.

Thank you for choosing LIYAD.

Platform responsibility statement

LIYAD is a software platform that enables independent sellers to create and manage online stores. LIYAD is not the seller of products listed on the platform. Unless LIYAD is explicitly identified as the merchant for a specific transaction, it does not manufacture, own, warehouse, inspect, guarantee, endorse or deliver products sold by independent sellers. Each seller is solely responsible for product quality, pricing, legal compliance, fulfilment, customer support, refunds, warranties and tax obligations.

Version history

  • v1.22026/07/26Added Part 3 (sections 21–28 plus closing): cookie retention, updates to this Cookie Policy, privacy choices, questions about cookies, contact information, governing law, severability, related policies, version history and commitment to transparency.
  • v1.12026/07/26Added Part 2 (sections 10–20): third-party cookies, payment provider cookies, analytics providers, authentication cookies, AI and intelligent services, embedded content, cookie consent, managing preferences, browser controls, withdrawing consent and Do Not Track signals.
  • v1.02026/07/26Initial publication (Part 1 of 3): What cookies are, why we use them, essential, functional, performance, analytics, security and shopping cookies.

Questions about this document?

Our team acknowledges every message within two business days.